Customer Service Officer: Private Banking and Maun (Permanent)

Key Responsibilities

1. Customer Service.
2. Cross-selling of the bank’s products and services.
3. Transaction capturing.
4. Provide accurate information to customers at all times.
5. To complete all customer transactions efficiently and accurately.
6. Be confident to raise any concerns over discrepancies at the first point of realisation.
7. Communicate with the customer articulately and accurately, paying attention to detail and always using the customer's name.
8. Deal with customer complaints and enquiries professionally and courteously.
9. Take ownership of customer issues, acknowledging how to escalate with respect and discretion towards the customer.
10. Assist and offer advice or alternatives that will benefit the customer.
11. Promote the benefits of alternative methods of banking by actively assisting where applicable.
12. Treating colleagues and clients with respect, understanding, consideration, knowledge and skill.
13. Consider your contribution towards your team and branch targets.
14. Remain compliant when signing for documents or when carrying out tasks that involve dual control.

Key requirements

1. A business degree (e.g. Bachelor of Business Administration, Accounting, Finance) from a recognised institution
2. Minimum of 2 years’ experience in a bank with exposure to sales and client relationships

Access Bank Botswana provides a competitive package and will offer the successful candidate a salary commensurate with the person’s qualifications and experience.

If you believe you are the right candidate for this position, please send your application, cover letter, detailed curriculum vitae, certified copies of academic certificates, Omang and contacts of three referees to botswana-careers@accessbankplc.com

To be considered, your application must be received by Wednesday, 30th April 2025

Only short-listed candidates will be contacted.